Identity Management is used within an organization especially for account and Access Administration for computers and networks. It is one of the Best Practices followed in organisations. Privacy issues, stealing of identities must be considered as the major security hazards. Therefore, unique identity is essential for users to access information. It is the duty of Administrator to set permission for each identity and monitor the activities regularly.

After an user has successfully been identified and authenticated then it must be determined what informational resources they are permitted to access and what actions they will be allowed to perform. Permission report can be generated using JiJi Active Directory Reports.

Identity management functions of JiJi Self Service Password Reset includes the following:

• Self-service of user information
• Password resetting
• Management of lost passwords

Frequently, help desk may get call related to account locked out and forgotten passwords. To mange their time properly they can provide users Self Service Password Reset software. Users can authorise their own identity to access in case if they forget their password or if they were locked out due to the trial made with wrong passwords.

But if the Administrator is not sure about security concerned with self-service password reset that relies solely on answers to personal questions, he can give Help Desk Password Reset Permission for a group/team.

Administrator delegates authority to some other helpdesk group / team so that they can manage the users password related problem themselves. The admin can also give permission to a certain User, Group or Helpdesk admin to reset or unlock another User, Group or OU (Users Managed by helpdesk admin).