ITIL Resources

What is ITIL?

The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007. The ITIL methodology was introduced in the 1980s by the United Kingdom's Central Computer and Telecommunications Agency (CCTA) because they realized that a more systematic approach to manage the IT infrastructure was required. ITIL provides guidance to improve the quality of IT services. It describes the "Best Practices" of IT service management.

Need for ITIL

ITIL describes the below given major entities, processes, and disciplines within two categories namely Service Support and Service Delivery:

Service Desk

Incident Management
Problem Management
Configuration Management
Change Management
Release Management

Service Delivery

Service Level Management
IT Financial Management
Capacity Management
IT Service Continuity
Availability Management

Some of the better outcomes resulted while following ITIL are increased customer satisfaction, increased Profits, time management, improved time for innovation, decreased risk due to proper decision making.

Role of ITIL in Information Technology

The major entities such as incident management, problem management, service level management, availability management etc were described by ITIL. It also provides much care on IT security management. According to ITIL, IT organisation can benchmark with other organisations to compute their standard which inturn increase their performance.To meet ITIL requirements, IT organisations must self-audit themselves or appoint trained personnel to perform regular audits. ITIL adoption will ensure improvement in quality and gain. It also helps to know what is actually happening in an organization. ITIL examines the processes involved in identifying, managing, resolving, and reporting inorder to overcome inevitable changes in the network.