Gartner states that 30% of help desk queries are related to password reset management and account lockout. With JiJi Self Service Password Reset, end-users can securely reset their own Active Directory passwords without the involvement of highly technical help desk professionals. JiJi Self Service Password Reset lowers end-user downtime. End-users, no longer have to wait for a member of the helpdesk staff to reset their forgotten password or lost password.

JiJi Self Service Password Reset raises help desk efficiency because now they have more time to focus on other issues rather than spending time consuming task in resetting passwords. JiJi Self Service Password Reset can help your organization to reduce costs, improve security and increase productivity.

Features:

Using JiJi Self Service Password Reset, the end-users can perform following self service actions

- Self reset password
- Self change password
- Self unlock account
- Self update the Active Directory Attributes. JiJi Self Service Password Reset administrators can perform the following actions
- Configure self service policy settings for each Group / OU / Set of Users
- Configure email notifications for password soon to expire users/change password/reset password

Additional Features:

- GINA Extension / Credential Provider

- Two-way authentication before password reset by using Mobile Code Verification

- Multilingual support in major European languages (French, German, Italian, Spanish and Russian). Please contact us for any additional language support.